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Welcome to Jeep Tops Direct

What is the Returns Policy?

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item. Refunds are processed as Store Credits unless notified otherwise:

  1. Please fully inspect the item upon delivery to make sure you received the correct product and color.
  2. Returns will be refused unless they were authorized in advance.
  3. Products must be returned within 30 days of original shipment.
  4. Our liability is limited to the product only. We are not responsible for the installation.
  5. Product must be folded carefully and returned in the same condition it was received and in the original box.
  6. For Tops with Plastic Windows, always pack tissue around the window and make sure not to crease the window.
  7. Returns may be subject to a rejection or a restocking/handling charge unless properly packaged.
  8. Special circumstance may occur and will be handled on an individual basis.
How Long Before My Order Ships?

We provide up to date quantity in stock so you can be confident we have the item you are purchasing. When you place an order, our customer service department will review and process your order on the same business day. In most cases it will ship the same day if in stock or the next business day depending on what time of day your order was received. Depending on the shipping provider, shipping date estimates may appear on the shipping quotes page. Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. We will email you the tracking number after it has shipped.

What Should I Do When My Top Arrives?

If you are installing it yourself, inspect it carefully BEFORE removing your existing Top. The soft tops are checked for quality before shipping, but mistakes can happen. There should be no ink marks and all stitching should be tight and intact. Lay the soft top over your existing top; it should have the same general dimensions. Keep in mind there is a certain amount of stretching involved in the installation. If you are having it installed elsewhere, we suggest you have the installer inspect the top while you are present. If something is wrong, let the installer know they should please halt installation and inform you immediately. You can then let us know and we will quickly address any problems. Once your top is installed on the vehicle, KEEP THE TOP UP FOR AT LEAST TWO WEEKS. The soft top needs to do some stretching and forming in certain areas.

What is Included With My Soft Top Purchase?

This depends on what you order. In general our Jeep soft top kits will include the same items as an original top. Most soft tops will include the sewn top fabric and tinted plastic windows only. The metal frame is never included with our tops. Depending on what you order you may receive the upper door skins in a separate flat pack box. You should also receive a printed color step-by-step installation guide in the box. Please call us toll free at 888-604-4130 for details.

Why Should I Buy from Jeep Tops Direct?

We have over seven decades of experience manufacturing the highest quality convertible tops and are the largest supplier to the aftermarket convertible top industry. We can answer your questions and we want you to be happy with your purchase. You will have direct access to the manufacturer, the experienced technical staff and best customer service available. We know that in order for you to come back to and recommend Jeep Tops Direct you need to have a great experience. We are determined to provide that great experience.